FAQ — Alpha Guard Protection | Security Services Jamaica

Question 1

Is AlphaGuard Protection Limited a licensed security company?

Accepted Answer

Yes. We are fully licensed by the Private Security Regulation Authority (PSRA) and registered with the Companies of Jamaica (COJ). All our officers operate in full compliance with Jamaican security regulations.

Question 2

What areas do you serve?

Accepted Answer

We are currently based in Kingston and Portland, Jamaica, and are actively expanding our services to other parishes island-wide. Contact us to confirm coverage in your area.

Question 3

How do I request a security quote?

Accepted Answer

You can reach us by phone at 1876-589-3337, via WhatsApp, or through the Contact page on our website. We will assess your needs and provide a tailored proposal.

Question 4

What types of security services do you offer?

Accepted Answer

We offer a full range of services including unarmed and armed manned guarding, mobile patrols, event security, escort services, rapid response, CCTV and camera installation, and our Emergency Panic App for personal and business safety.

Question 5

Do you provide both armed and unarmed guards?

Accepted Answer

Yes. We deploy both armed and unarmed security personnel depending on the risk level and specific requirements of each client and location.

Question 6

Can you handle large-scale event security?

Accepted Answer

Absolutely. Our event security team is experienced in crowd management, access control, and VIP protection for events of all sizes — from private functions to large public gatherings.

Question 7

What is the Emergency Panic App?

Accepted Answer

The AlphaGuard Panic App is a mobile safety tool that allows clients to trigger an instant alert with a single button press. It notifies our response team via multiple channels simultaneously — including phone, WhatsApp, Telegram, and email — with your GPS location for rapid dispatch.

Question 8

How are your security officers trained?

Accepted Answer

All AlphaGuard officers undergo rigorous training that covers security protocols, emergency response, conflict de-escalation, and professional conduct. Importantly, every officer is trained specifically for the location they are assigned to — they learn the environment, the layout, the risks, and the client's expectations before they step on post.

Question 9

What does site-specific training involve?

Accepted Answer

Before an officer is deployed to any site, they receive a full briefing and orientation for that specific location. This includes understanding the physical layout, identifying potential risk areas, learning client-specific procedures, and familiarising themselves with the people and operations on site. This ensures every officer is prepared and effective from day one.

Question 10

Are your officers vetted before deployment?

Accepted Answer

Yes. Every officer goes through a thorough vetting process including background checks and reference verification before they are cleared for deployment. We take the integrity and professionalism of our team very seriously.

Question 11

Do you install CCTV systems for businesses and homes?

Accepted Answer

Yes. We offer full CCTV and camera installation services including site surveys, HD and IP camera setup, night vision systems, motion detection, remote viewing via smartphone, and DVR/NVR configuration.

Question 12

Can I view my cameras remotely?

Accepted Answer

Yes. We set up remote viewing so you can monitor your property from your smartphone or computer at any time, from anywhere.

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