Privacy Policy

1. Introduction

Alphaguard Protection Limited ("we", "our", or "us"), a company registered in Jamaica under the Companies Office of Jamaica (COJ) and licensed by the Private Security Regulation Authority (PSRA), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at alphaguardprotectionlimited.com or use our Emergency Panic App service.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and message content submitted through our contact or enquiry forms.
• Career applications — CV/résumé files, cover letters, and personal details submitted through our careers application form.
• Emergency Panic App data — GPS location coordinates transmitted at the time of a panic alert, client identifiers, and PIN authentication data used to operate the emergency response service.
• Usage data — browser type, IP address, pages visited, and time spent on pages, collected automatically via server logs and analytics tools.
• Communications — records of any correspondence you send to us by email or WhatsApp.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide security service quotations.
• Process and evaluate employment applications.
• Operate the Emergency Panic App and dispatch rapid response to your location.
• Send service-related communications and updates.
• Improve our website and services through analytics.
• Comply with legal obligations under Jamaican law.

4. Location Data (Emergency Panic App)

When you activate a panic alert through our Emergency Panic App, your device's GPS coordinates are transmitted to our response team solely for the purpose of dispatching emergency assistance. Location data is used only in connection with active alerts and is not stored permanently or shared with third parties outside of our emergency response operations. You consent to this collection by activating the panic alert.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers — trusted third-party platforms that assist us in operating our website and communications (e.g. email delivery, messaging services), bound by confidentiality obligations.
• Emergency response — location and alert data shared with our patrol officers and response teams to fulfil the emergency service.
• Legal requirements — when required by Jamaican law, court order, or government authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Career application files are retained for up to 12 months after the position is filled. Contact enquiry records are retained for up to 24 months. Emergency alert logs are retained for up to 90 days.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data transmitted through our website is encrypted via HTTPS. CV files and emergency PIN data are stored in private, access-controlled server storage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. You can control cookie settings through your browser. We use Google Analytics (where configured) to understand how visitors interact with our site; this data is aggregated and anonymised. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

9. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal retention requirements.
• Withdraw consent for processing where consent is the legal basis.
• Lodge a complaint with the relevant data protection authority in Jamaica.

To exercise any of these rights, please contact us at [email protected].

10. Third-Party Links

Our website may contain links to third-party websites (e.g. Instagram, WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: